Exquisite Linens LLC is a family owned company located in
southern Indiana.
We pride ourselves in taking a hands-on approach that makes it possible to
offer only the products that pass our exceptionally high quality standards.
We specialize in selling affordable, high quality Egyptian cotton, organic and
traditional bedding products.
Our goal is to provide only the highest quality bedroom
products for the lowest possible cost. To do this we have removed as much overhead
from our operations as possible. Partnering with select US based manufacturers
and distributors allows us to sell at near factory direct prices.
We offer a lowest price guarantee. If you find an identical
item for less online, call or email us, and we will be happy to beat the price.
Simple.
We are adding dozens of products daily. Please check back
often!
CONTACT US
By Phone
(877) 331-1001 Please leave a message with the best time to
return your call.
Mon-Fri: 4pm-9PM(EST)
By Email
support@exquisitelinens.com
Emails between 8am -5pm M-F are answered the same business day.
By USPS mail
Exquisite Linens LLC
812 W. Rosewood Dr.
Bloomington, Indiana 47404.
PRICE MATCH GUARANTEE
We would love for ExquisiteLinens.com to be your first and
last stop for all your bedding needs. We offer a lowest price guarantee. If you
find an identical item for less online, contact us, and we will be happy to
beat the price. Simple. This offer excludes any
auction, clearance, discontinued, ad listings, or custom orders. Merchandise
much be new and first quality. Price
match guarantee cannot be honored from previous orders already placed. This policy
is subject to change without notice.
SHIPPING INFORMATION
Simple $5.25 per item flat rate UPS Ground shipping anywhere
in the lower 48 states. Canada, Alaska, Hawaii and PO Boxes, APO/FPO addresses,
customers please contact Support@exquisiteLinens.com for same day custom shipping
quotes and information.
Orders received before 2pm EST will be processed the same day. All Egyptian
cotton items normally ship within 48 business hrs from the time of order.
Please allow up to 21 business days for all Veratex
products as they are shipped factory direct and may be made to order.
We ship Monday-Friday. We do not ship to arrive on Saturdays, Sundays or
holidays. All orders must be placed to a physical shipping address and the
customer’s credit card must have a US-based billing address. We are not able to
ship to the following: - Puerto Rico, Guam, or to any US territories or
international addresses. We also are not able to accept COD returns of any
kind.
REFUNDS, RETURNS, ORDER CANCELLATIONS
Your satisfaction is very important to us.
Defective merchandise or item not as
ordered:
Simply contact us for an RMA within 20 calendar days of item
receipt for a full refund of your purchase price. If your item is damaged,
defective, or otherwise incorrect, customer may request a full refund or
exchange of an item of equal or greater value. Customer will be responsible for
additional difference of cost. A postage paid return shipping label will be
sent via email. In the case the returned item does not demonstratively exhibit
the defect as described, the refund of the purchase price will be given
however, a 20% restocking fee plus the return shipping cost will be assessed.
Not happy with the quality or color of
your item: (applies to all 100% Egyptian cotton products ONLY)
Simply contact us for an RMA within (14) calendar days of receipt and ship it
back to us for a full refund of your purchase price minus a $6.95
refurbishing/restocking fee. Returned merchandise must be insured for the full
value of the purchase price, and shipped with a tracking number. Buyer is
responsible for all return shipping charges. Please email us the tracking number
to expedite your refund. We cannot accept returns of merchandise that are used,
laundered, or soiled. Health department regulations do not permit us to
accept open packages of bedding
including but not limited to: sheets, duvets, mattress pads, pillow cases, and
pillows for refund or credit.